Terms of service

Article 1 — Identity of the provider

The Provider is a United States entity not subject to VAT within the European Union. Services fall under the VAT reverse-charge mechanism pursuant to article 259-1 of the French General Tax Code and article 196 of Directive 2006/112/EC (European Union).

Registered name

Digital-V Partners LLC

Legal form

Multi-member Limited Liability Company, State of Wyoming, United States

Registered office

30 N Gould St, Ste R, Sheridan, WY 82801, United States

Represented by

Its Managing Member

Email

digital-vpartners@proton.me

Website

https://digital-vpartners.com

Article 2 — Purpose and scope

These terms govern exclusively the digital and consulting services offered by the Provider to professional clients.

They apply to the exclusion of any other document, in particular the Client’s own purchasing terms.

The Client confirms having the legal capacity to contract on behalf of the entity it represents.

Visibility audits

SEO, GEO (Generative Engine Optimization) and agentic audits.

Digital compliance audits

Assessment against the GDPR and Quebec’s Law 25.

Vendor Risk Management

Assessment of the third parties the Client is exposed to.

Cybersecurity awareness

Simulated phishing campaigns and the workshops that accompany them.

Subscriptions

Recurring monitoring and optimisation according to the plan taken out.

Article 3 — Formation of the contract

Any order implies the Client’s full and unreserved acceptance of these terms.

The contract is formed when the Client signs the quotation or purchase order, by Documenso electronic signature, or by payment of the service even in part.

The Provider reserves the right to refuse any order on legitimate grounds, in particular a prior unpaid invoice or a request outside the scope of its competence.

Article 4 — Description of the services

Each service gives rise to a deliverable defined in the quotation. The durations below are estimates and run in business days from the moment the Client makes the necessary access and information available.

SEO, GEO and agentic audit

A report on technical and semantic analysis and on visibility with AI search engines (ChatGPT, Perplexity, Claude, Gemini), with actionable recommendations and structured markup. Estimated duration: 3 to 7 business days depending on complexity.

Compliance audit (GDPR, Law 25)

An organisational and documentary diagnostic report, a compliance roadmap, and a record of processing activities. Estimated duration: 5 to 10 business days.

Vendor Risk Management

Assessment sheets per audited supplier, a consolidated risk grid, and remediation recommendations. Estimated duration: 3 to 7 business days depending on the number of third parties.

Cybersecurity awareness

A campaign report (click rate, compromise rate), training recommendations and awareness workshops. Estimated duration: 5 business days per campaign.

Recurring subscriptions

Monthly or quarterly reports according to the plan taken out, access to priority recommendations, and continuous monitoring.

Article 5 — Prices and payment terms

Prices are stated in euros or Canadian dollars, excluding tax. VAT does not apply, its reverse charge falling to the recipient pursuant to article 259-1 of the French General Tax Code.

Payment is made by bank card through Stripe or by bank transfer. Transaction fees remain payable by the Client where applicable.

In the event of late payment, penalties at three times the French statutory interest rate apply as of right, pursuant to article L441-10 of the French Commercial Code, in addition to a fixed indemnity of €40 per unpaid invoice.

Geographic surcharges

Belgium: +30%. Switzerland and Luxembourg: +40%. These surcharges reflect local regulatory specificities.

One-off audit below €2,000

Payment in full on order.

One-off audit above €2,000

Half on order, the balance on delivery.

Subscription

Automatic monthly debit through Stripe.

Article 6 — Obligations of the provider

The Provider undertakes an obligation of means, not of results. The recommendations issued constitute neither a guarantee of ranking in search engines nor a guarantee of absolute information security.

It acts with professional diligence and in accordance with the state of the art at the date of the service.

It takes no active action on the Client’s systems without prior, explicit written authorisation.

Open-source intelligence analyses are strictly limited to publicly accessible data.

Article 7 — Obligations of the client

The Client provides the Provider with all information, access and documents needed to perform the service properly.

The Client warrants that it holds the rights and authorisations required over the digital assets submitted for audit.

The Client undertakes to appoint a single point of contact, available to approve deliverables within 5 business days.

The Client undertakes to provide a valid intra-community VAT number if established in the European Union, or otherwise a valid company registration number.

Article 8 — Delivery and acceptance

Deliverables are provided in digital format, by email or through a secure download area.

The Client has 5 business days from receipt to raise written reservations. After that period, the deliverable is deemed accepted without reservation.

The Provider undertakes to correct, at no additional charge, any material errors reported within that period.

Article 9 — Limitation of liability

The Provider’s liability is strictly limited to direct and foreseeable damage caused to the Client by a proven fault in the performance of the service.

In any event, the Provider’s total aggregate liability under these terms is limited to the amount actually paid by the Client for the service concerned during the twelve months preceding the triggering event.

The Client acknowledges that the Provider’s recommendations do not constitute legal advice and cannot replace the opinion of a lawyer.

The above limitations apply neither in the event of gross negligence or wilful misconduct by the Provider, nor in the event of personal injury.

Indirect damage

Loss of revenue, loss of data, business interruption, commercial prejudice or reputational harm.

Implementation without validation

Consequences of the Client applying the recommendations without prior validation.

Non-conforming use

Damage resulting from use of the deliverables other than as intended.

Force majeure

Damage resulting from an event of force majeure.

Article 10 — Intellectual property

The Provider retains full ownership of its methods, tools, scripts, templates and know-how developed before or independently of the service.

From full payment, the Client acquires a non-exclusive, non-assignable and non-transferable right to use the deliverables, for its internal needs only.

The Provider reserves the right to use anonymised results of its audits for statistical and commercial purposes, unless the Client expressly states otherwise.

Article 11 — Confidentiality

The parties mutually undertake to treat as strictly confidential all information exchanged in connection with the service, for a period of three years after the end of the contract.

The Provider undertakes never to disclose to third parties the data, configurations, credentials or vulnerabilities discovered during an audit.

This obligation applies neither to information that has entered the public domain without fault of the party holding it, nor to information that must be disclosed under a legal obligation.

Article 12 — Protection of personal data

In the course of its services, the Provider may process personal data on behalf of the Client, acting as a processor.

A Data Processing Agreement (DPA) is signed between the parties whenever the service involves such processing. That agreement is appended to the contract.

The Provider undertakes to comply with the obligations of Regulation (EU) 2016/679 and, where applicable, of Quebec’s Law 25.

Article 13 — Withdrawal and termination

The fourteen-day right of withdrawal does not apply to services agreed between professionals.

Subscriptions may be terminated at any time subject to 30 days’ notice. Months already started remain due and give rise to no pro-rata refund.

Non-payment

Not remedied within 8 days after formal notice.

Abusive conduct

Abusive or defamatory conduct by the Client.

Unlawful use

Use of the deliverables for unlawful purposes.

Article 14 — Force majeure

Neither party may be held liable for a delay or failure to perform resulting from an event of force majeure as defined by article 1218 of the French Civil Code.

Article 15 — Applicable law and jurisdiction

These terms are governed by the law of the State of Wyoming, subject to the mandatory provisions of the law applicable in the Client’s country.

In the event of a dispute, the parties undertake to seek an amicable solution within 30 days.

Failing an amicable resolution, the dispute will be submitted to the courts having jurisdiction over the Provider’s registered office.

Article 16 — Miscellaneous

The invalidity of one clause does not affect the validity of the others.

The Provider reserves the right to amend these terms. The applicable version is the one in force at the date of the order.

Failure to exercise a right does not constitute a waiver of that right.